Sunday, December 6, 2015


                                                  Post 8
Each week of I have posted a new blog- this has meant connecting things I learned in class with outside companies or relevant topics of my choice. By doing so, I have gained several different outcomes all of which have increased my knowledge and experience of marketing. Below I have broken up what I have learned from these blog posts into five sections. Each section summarizes key lessons that relate to marketing...

1.      The customer and entity/business are the two key figures is marketing. One cannot survive without the other. The relationship between the two is vital and the business must constantly reevaluate itself to make sure it is providing consumers with what they need in an affective/efficient manner. Businesses must be able to recognize marketing opportunities and to deal with both inside and outside effects. A company could be affected by an incompetent manager or hit by an economic downturn. As a result, a company must be able to deal with and react to whatever situation is thrown its way. For example, in one of my blog posts I mentioned the struggle that Ford had encountered when trying to sell its 1950s car model. Ford had to deal with product failure to a great extent and be able to accept and move on from its models poor reception.

 

2.      Marketers are the ones trying to sell the goods or services of a business and they play a vital role within each company. They may use oral or written forms of communication to reach customers. For example, in my blog posts I often include pictures from advertisements of certain products. Some advertisements will just be a picture followed by a simple message. In my second blog I show a picture advertisement example of Ripcurl- it’s a surfer sitting on one of their surf boards and it reads “surfing is everything” with the logo below.

 

3.      Researching in marketing is very important. Without research, a company is sure to fail. A company must choose a target market and look at potential consumers. It is helpful to know review their age, sex, race and demographics. Also, knowing what millennia’s are targeted is important. This will inform the business what medium to use in order to reach the consumer and what message would be most effective. An example, in my first blog I discuss Tommy Hilfiger and its effective message of “Classic American cool” to reach its targeted consumer.

 

4.      The decisions that a business makes will of course depend on what type of business it is. There are non-profit companies, public companies and smaller businesses. Each has a unique perspective and goal. A non-for profit may not have a core focus on making money but operating efficiently and providing client satisfaction. In addition, public companies may have the goal of making a profit but the way they go about doing so obviously varies. Different companies have varying mission statements. Increasingly, companies are including environmental awareness to its mission/everyday activities.

 

5.      Although companies aim to make a profit, they do have to follow the law in doing so and managers/marketers should act ethically. In the past there has been debate over marketing and whether there we are affected by subliminal messages. Also, as mentioned in my last post, there is arising controversy over direct marketing and its invasion of privacy. How much should a company be able to research/track us online in order to target us? These issues are being brought into light and will likely be continued to.



      Marketing Communication: Direct marketing 
            How do companies communicate with consumers? Well a source (the company) conveys a message though a channel of communication and the receiver (the consumer) sees or hears it. A company can communicate in one of five ways: (1) Adverting (2) Personal selling (3) Public relations (4) Sales promotion (5) Direct marketing. A company may decide to use a few, just one or all of these methods. However, I will focus solely on number 5, direct marketing. Following, I will give an example of direct marketing, offer some of its positive/negative attributes and lastly, recognize some challenges it is experiencing.




         What is Direct marketing? It uses direct communication with a consumer. The different forms may vary and take on any one of the following forms: face-to- face selling, direct mail, catalogs, telephone solicitations and online marketing. Direct marketing is one of the fastest growing forms of promotion. Today, online marketing is very popular and many of us encounter it on a daily basis.

 
         Below is a video that shows examples of direct marketing and more specifically, the use of direct mail...

 

                   In this video there are a few different examples of direct marketing done by car companies. The most interesting example I found in this video was used by Porsche. Porsche used a very personal technique of direct marketing.  They took their newest Porsche model car and parked it in different driveways of some of the most exclusive homes in a Toronto neighborhood. Then employees of Porsche took pictures of the car placed in the driveways and printed out the pictures. Each picture was personalized and placed in the mailbox of each driveway/home used. The campaign slogan was “It’s Closer Than You Think.”  Obviously, this is an extreme example of personalization that was very time consuming and surely expensive. However, Porsche did record an impressive 32% response rate from its direct mail.

 
Here the Porsche car is being photographed in selected driveways
 

These show the final product of personal/direct mail to the potential customers of Porsche.
 
 
 
 


+Positives of direct marketing: The message can be prepared quickly and it facilitates a relationship with the customer. The ability to customize customer communication efforts is key.

 

-Negatives of direct marketing: Declining customer response and the database management is expensive. Also, there is some concern as to the privacy invasion of direct marketing as I will explain below.

 

                                          Challenges to direct marketing:
               Although it is fast-growing, direct marketing also faces a major challenge relation to consumer privacy. There is an increase of ethical issues as to how much information a business should be able to asses about a customer. For example, many businesses are matching customer records with Facebook profiles, twitter following behavior and Google search activity. When going on the internet, it is likely ads will pop up on the side that relate to you and your previous purchases or searches. In the United States, there is an increased concern over privacy and web “tracking.” The Direct Marketing Association has created an “Ad Choices” icon which allows consumers to opt out of having their online data collected. Currently, the United States senate is evaluating the “Do Not Track Online Act.” The outcome of this could have large effects on marketing, social media and the use of direct marketing.
 
 
                                                                      
  
 
                                                                  Citing:
 
Picture1:http://www.creativeguerrillamarketing.com/guerrilla-marketing/porsche-dealer-puts-your-house-in-direct-marketing-material/ (also Porsche statistic of 32%)